AETHEL - Speedgot

AETHEL -----

Lightweight support and report desk for Minecraft server staff.

AETHEL v1.4.1
Support & Report Desk
NathanFCS Studio

AETHEL is a lightweight support and report desk for Paper/Spigot servers using Skript.
Built for server teams that want a clean way to handle player questions and reports without relying on larger helpdesk plugins or unnecessary systems.
Overview
AETHEL focuses on two core things: player questions and player reports.
Questions are handled through a simple ticket flow:
players submit a question, staff claim it, reply, and the ticket closes automatically.
Reports are stored separately in a dedicated report list for staff review.
This project is designed for server owners who want a practical internal support system that stays lightweight and easy to maintain.
Requirements

Paper or Spigot 1.19+
Skript 2.8+

Bedrock players are supported through Geyser / Floodgate.
Installation

Place aethel.sk in plugins/Skript/scripts/
Run /sk reload aethel
Done

Commands
Staff Only
Permission node: aethel.team

/ae queue — View active ask tickets
/ae claim <id> — Claim an ask ticket
/ae reply <id> <message> — Reply to a ticket and close it
/ae info <id> — View ticket details
/ae report list — View active reports
/ae help — View command list
/ae credits — View credits

Alias

Code (Text):

/aethel

All Players

/ask <message> — Submit a question to the staff team
/report <player> <reason> — Report a player

Ask Ticket System

Players can only keep one active ask open at a time
Staff must claim a ticket before replying
Replying to a ticket closes it automatically
Ask tickets close automatically if the player leaves the server
If the staff member handling a ticket disconnects, the claim is released
Ask tickets are visible through /ae queue only

Report System

Reports are stored separately from ask tickets
Reports against the same target are merged into one entry
Staff can review reports with /ae report list
Reports are read-only and are not replied to through the ticket system
Reports expire automatically after the configured report lifetime

Cooldowns

/ask — 20 seconds
/report — 60 seconds

Examples

Code (Text):

/ask how do I claim land?
/ask how do I join the server shop?
/report Steve killaura
/report Alex xray in mines

Notes

All stored tickets are cleared on server restart
Ticket IDs restart from 1 when the server starts again
This script is intended for live support usage rather than long-term archival ticket storage

Changelog

Code (Text):

v1.0 - initial release
- /ask and /report system
- basic staff notification with sound
- unified ticket queue
- /ae help and /ae credits
v1.1 - feature update
- auto-close tickets after 24h of inactivity
- /ae info <id> command
- clickable text in queue
v1.2 - visual update
- gold accent prefix and styling
- cleaner message formatting
- minor bug fixes
v1.3 - bug fix release
- fixed /report not functioning
- fixed /ae reply always showing recipient offline
- fixed /ae queue not displaying ticket details
- fixed players being able to submit multiple asks
- fixed claim overlap between staff members
v1.4 - system rework
- separated ask and report handling
- added /ae report list
- removed /ae close, reply now auto-closes tickets
- ask tickets auto-close when player goes offline
- claim automatically released when staff disconnects
v1.4.1 - stability update
- all tickets reset on server restart
- UUID-based player and staff tracking
- minor stability improvements

License
This project is released under the MIT License.
Official Links